Browse our most popular questions.

Question not answered? Contact us here to be connected to our friendly customer service team and we'll be happy to help out!


How can I clean my jewellery at home?
You can clean your jewellery at home by gently rubbing a jewellery/polishing cloth to remove any dirt/chemicals to make your jewellery look shiny and new again.

To avoid premature wear on your jewellery, avoid spraying perfume/cologne or rubbing any lotions or creams on your jewellery or skin that has contact with your jewellery. When not wearing your jewellery, store it in a cool, dry place.

I'm wanting to purchase a gift for a friend, will the jewellery be sent with a receipt with the price?
All jewellery and watches arrive with a gift receipt for returns and has all pricing and tags removed.

What do I do if my jewellery or watch arrives damaged?
We strive to ensure each watch or piece of jewellery is carefully packaged to minimise the risk of damage during transit. In the unfortunate event your jewellery arrives damaged, please click here to be in contact with one of our customer service representatives to get the issue rectified as soon as possible.

How can I track my order?
Once we have dispatched your order, you will be sent a tracking number via email. Please click on this link for more information on your orders whereabouts.