We hope you love your new The Jewellery Boutique jewellery or watch.
If your purchase isn't suitable, we'd be happy to offer you a refund or exchange, as long as:
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Returns are made within
30 days of receipt.
There are two easy options to return/exchange your order. These are explained below.
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Articles are returned to us unworn & in original packaging.
The packaging will protect the jewellery or watch against damage during transport.
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Include your order number &
completed returns slip.
Refunds/Exchanges will be processed using the original tender type i.e. eGift Card, AfterPay, PayPal or Credit Card.
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Unfortunately, we cannot accept returns/exchanges if you have purchased from one of our network of retail stockists, you must return these to the original store where you purchased them.
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Post your return.
Send your parcel via registered mail to:
ECOMMERCE RETURNS/EXCHANGES
1/328 High Street
CHATSWOOD NSW 2067
AUSTRALIA
Keep your postage receipt for tracking until processing is complete.
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LOST YOUR RETURNS FORM?
Click to Download a returns form.
TERMS & CONDITIONS FOR RETURNS & EXCHANGES
- The supplied jewellery or watch can be examined only – comparable with trying them on in a physical store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.
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Free Gifts
- If promotional free gifts were offered at the time of order and the refund/exchange leads to the order no longer meeting the promotion requirement, refunds will not be processed unless the free Gifts have been returned.
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